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Add a User

As a system admin, you are able to add users and update their roles. An unlimited number of users is included in your VenueOps account.

If you are using Single Sign On (SSO), make sure that:

  • Your employee is set up in your identity provider.
  • The user's email in VenueOps is the same as the one in your identity provider. User account emails must match in order to use SSO.

For more information about SSO, please see Single Sign-on.

To add a user:

  1. Click your name in the upper-left.
  2. Click System Admin.
  3. Click person Users on the left.
  4. Click the + add icon to open the Create User slider.
  5. In the slider:
    1. Type the user's name.
    2. Type the user's email address. Because this is used to log in, each user must have a unique email address.
      If you are using SSO, make sure this email address matches the user's email address in your identity provider.
    3. If this user would prefer to have VenueOps display in a language other than the one your account is set to, you can set a language override for them.
      VenueOps supports Chinese, English, French, German, Norwegian, Spanish, and Swedish at this time.
    4. Click the System Roles field for the System Admin and Insights Admin options.
      Insights Admin will be disabled. If you would like a user to have the Insights Admin role, please contact our Client Success team.
    5. Click the Roles field to expand a list of all of your account's custom user roles. Select any that this user should have.
  6. When your user's information is all entered, click Save. The user details slider will open for the newly added user.
  7. Click Send Activation Email. If this user is a new employee, be sure their email account is up and running before you send the activation email, or it will bounce. If this employee leaves the venue before they activate their account, be sure to click Deactivate.
    If you are using SSO, you can still send your users the activation email. It will include a link to the VenueOps login page so they can get started.
  8. Your new user will receive an email shortly. They should click Finish Account Setup to be directed to the login page where they will be asked to set their password.
    Users on SSO-enforced accounts will not need to set a password, instead they'll be logged in using their identity provider's credentials.

In your users list, users who have not activated their accounts yet are marked as Pending, and users whose accounts have been inactivated (and their access to VenueOps removed) are crossed out.