Explore Recent Webinars
If you can't make a live webinar, check out a recording of a past session! While we won't be there to answer questions as you go, you can contact us at email@example.com or 865-966-4900.
June 2020 Update Preview
See what's coming in our next update! This webinar includes an overview of the new refund and deposit workflows - please be sure to check it out if you are using either of those features.Watch Now
Using VenueOps on Your Phone
We made it easy and intuitive to use VenueOps on your phone. In this 30-minute webinar we'll walk you through the app, offering tips and tricks along the way so that you can access features easily on your phone. We'll also show you the one dedicated mobile page: the calendar.Watch Now
Space usage tracks the specific purpose for which a booked space is being used, such as load in, event, dark, load out. In this webinar we’ll discuss what usage is used for, how to set up your custom usages, and how to add them to your events.Watch Now
Detailing events is all about managing event requirements, which we do in VenueOps via items and instructions. We’ll discuss not only how to add requirements to your event, but also best practices and strategy behind the different item types and instructions.Watch Now
We’ve given VenueOps admins a ton of functionality to stay on top of maintaining your account. From adding new spaces and managing your users to customizing event-related information (such as event types, custom staffing assignments, lead sources, task types and more), in this webinar we make sure you're able to set up your account as you wish and track the data you need.Watch Now
This webinar is all about adding events to VenueOps! We discuss the different event statuses, blackout and internal events, adding additional dates or spaces to events, series, and so much more — everything you need to take an event from initial booking to confirmed.Watch Now
All About Rental Rates
From setting up your rate sheets (we call them price schedules) to adding them to events to including them on your proposals and contracts, this 30-minute webinar will cover everything you need to know about rental rates.Watch Now
Building an Event Schedule via Functions
After the event is booked, it’s time to drill down into the details. In this 30-minute webinar you'll learn to use functions to create an event schedule and structure, so that additional details, inventory items, and instructions can be effectively tracked.Watch Now
Getting Comfortable With Your Calendar
The calendar is central to your VenueOps account. In this 45-minute webinar we look at how to create custom views (including venue defaults), privacy settings, filter and display options, and mobile viewing.Watch Now
Essential Information to Get Started in VenueOps
During the initial intro call with your Primary CSA, we share a document where you are able to add the account information we need to begin setting up your VenueOps account. In this 30-minute webinar, we walk you through those items in VenueOps itself, both in the Sys Admin area as well as the main part of the program so you can see it all in action.Watch Now
New in VenueOps 36: Custom User Roles
In VenueOps 36 we updated how user permissions work: rather than using our out-of-the-box roles such as booker, sales manager, calendar viewer, etc., you'll be able to build your own custom roles. Since creating and editing these roles is fairly complex, we wanted to walk you through all the different options and what they mean. If we have time, we'll also give you a sneak peek of other upcoming enhancements!Watch Now
In this 30-minute webinar we discuss two concepts which are key to understanding how to use VenueOps: event structure and status. We’ll dig into events, series, functions, and booked spaces, and how they relate to each other. We’ll also discuss how the multiple status types (event status, booked space status, contract status, etc.) work together to define your workflow.Watch Now
Setting Up Inventory and Pricing
When your venue hosts an event, you often provide more than just the space. VenueOps allows you to create a library of the inventory for your events, whether it's food and beverage, furniture, equipment, or labor. You are able to track inventory stock levels, and also add pricing. In this webinar we will cover building your inventory library, adding pricing, and tracking stock levels - everything you need to start detailing your events!Watch Now
Proposals, Estimates and Contracts: Contracting Workflow in VenueOps
VenueOps gives you the ability to manage your contracting process from proposal/estimate to contract to addendums, allowing you to enter information once and pull it into all documents. In this webinar we’ll walk you through the contracting process, as well as discuss the contract approval process and demo the DocuSign integration.Watch Now
Staff Assignments and Contact Roles
Every venue has key personnel for each event, such as the sales manager, event coordinator, manager on duty, etc. These people are employees or third-party contractors and are working on behalf of the venue. There are also key contacts which you have with your client: billing contact, on-site contact, signatory, etc. These are your clients or people working on behalf of your clients. In this 20-minute webinar, we show you how to track everyone via staff assignments and contact roles.Watch Now
Task Management in VenueOps
In VenueOps you are able to track everything that needs to be done or has been done as a part of the event life cycle via Tasks. You can:
- Schedule reminders to follow up with leads.
- Record sales notes.
- Track due dates for contracts, insurance, room layouts, menus, and other event information.
- Remind yourself to follow up with promoters about aging holds.
- Create a complete event checklist, from confirming details with the client to scheduling staff to finalizing the event afterwards.
The sky's the limit!
In this 45-minute webinar we’ll walk you through task management, including creating tasks, creating and applying task templates, task dependencies, adding notifications, task page filtering, and more.Watch Now
Accounts Receivable Workflow
We've had many requests for expanded functionality for invoicing and payments, so in Release 30 we've completely overhauled the accounts receivable system to make these features happen. In this webinar we'll discuss the underlying changes and walk you through updated workflows for invoicing and payments, as well as demo the new account credits and how to invoice for deposits.Watch Now
VenueOps for Bookers
Are you a booker at a live events venue? In this one-hour webinar where we dive into your specific workflow and discuss how to get the most from your VenueOps account, including:
- Setting up notifications and calendar views
- Understanding event visibility for both internal users and on your avails
- Booking holds, events, and series
VenueOps for Sales
In this webinar we walk through a sales workflow in VenueOps. We cover managing leads and prospective events, keeping track of your follow-up calls and reminders, entering estimates and comparing business value of leads, creating proposals and contracts, confirming events, and more.Watch Now
VenueOps for Events
In this one-hour webinar we focus on event coordinators and all the details they need to manage. We discuss detailing events by diving into inventory, functions, event orders, tasks, and much more.Watch Now
VenueOps for Operations
Whether you prefer paper or paperless, you can get all the information you need for events in VenueOps. We'll discuss calendars and event lists, downloading event orders, and using the paperless daily view.Watch Now
VenueOps for Calendar Viewers
As a VenueOps Calendar Viewer, you are able to keep up-to-date with your venue’s events. In this 15-minute webinar, we walk you through your calendar and how to find the information you need!Watch Now