Void a Payment

Permissions needed: Payments & Credits > Edit

Instead of deleting payments, they are marked “void” in VenueOps. This allows you to keep a historical record of payments, which also works well with the activity log.

  • If part or all of your payment was allocated to a credit, the credit created from this payment is unaffected.
  • All invoice allocations from this payment will be removed.

To void a payment:

  1. Open the Payment slider from the:
    1. Click Financials.
    2. Click the payment you want to void.
    1. Click Financials.
    2. Click Payments.
    3. Click the payment you want to void.
    1. Click the right arrow.
    2. Click Exhibitors.
    3. Click the Exhibitors sub-tab.
    4. Click the exhibitor to open the Exhibitor slider.
    5. In the Exhibitor slider, click the payment you want to void.
  2. In the Payment slider, click the more_vert menu icon.
  3. Click Void.
  4. A warning will appear to remind you that all invoice allocations from this payment will be removed. Confirm the warning.

Your payment is now void. By default, void payments will not appear in the list. You can click the eye icon to toggle whether they are visibility shown or visibility_off hidden.