Void a Refund

Permissions needed: Payments & Credits > Edit

Instead of completely deleting refunds, they are marked Void in Momentus Elite. This allows you to keep a historical record of them, which also works well with the activity log. This article shows you how to void refunds.

If your refund was created from a payment, the payment from which it was created will not be updated.

To void a refund:

  1. Go to the payments section on either:
    • Account details page > Financials.
    • Event details page > Financials > Payments.
  2. Click the refund you want to void to open its details slider.
  3. In the details slider, click the more_vert menu icon.
  4. Click Void.
  5. A warning popup will appear. Click OK.

Your refund is now void. Void refunds are hidden by default. To view them, click the visibility_off icon.