★ How do I contact the VenueOps Team?

The easiest way to contact us is by using Beacon in the application. Click Help in the left navigation to open the Beacon and toggle to Ask in the header. This is not a chat, so please be as specific in your note as you would in an email!

We can also be contacted via email:

Clients in the Americas and Middle East:
Clients in Europe:
Clients in the Asia Pacific region:
- You can also leave us a voicemail message. Call either number below and select option 1 then option 3 to leave us a message:
  - From within Australia: 1800 80 80 53
  - From outside Australia: +61 7 3359 7919

Below are some notes to assist us in resolving your issue as quickly as possible:

For general questions:
- Please be as specific as possible.
- If we're troubleshooting a particular event, please include the event name, event date(s), and a screenshot or screen recording of the behavior when possible.
For updates to Document Templates or Reports/Dashboards:
- Include the names of all items which should be updated.
- Please be as specific as possible about the changes to be made. For templates, if there are extensive changes please send a document with changes marked.
For reports and dashboard issues:
- Be as specific as possible when describing the issue.
- Include the date range or other parameters to use when testing the Report/Dashboard.
- Include screenshots of errors when possible.

We look forward to speaking with you!