Send a New User an Activation Email

System role needed: System Admin

Once you have created a user's account, they are able to set a password and get started in VenueOps. While they can go directly to their log in page, you are also able to send them an activation email that gives them a handy link. If this user is a new employee, be sure their email account is up and running before you send the activation email, or it will bounce!

  1. Click your name in the upper-left.
  2. Click System Admin.
  3. Click person_outline Users.
  4. Click the user you need to send the activation email to.
  5. In the slider, click Send Activation Email. If this user is a new employee, be sure their email account is up and running before you send the activation email, or it will bounce. If this employee leaves the venue before they activate their account, be sure to click Deactivate.
    If you are using SSO, you can still send your users the activation email. It will include a link to the VenueOps login page so they can get started.
  6. The Last Sent date and time are updated and a confirmation message appears.
  7. Your new user will receive an email shortly. They should click Finish Account Setup to be directed to the login page where they will be asked to set their password.
    Users on SSO-enforced accounts will not need to set a password, instead they'll be logged in using their identity provider's credentials.
  8. Click person_outline Users.
  9. Click the user you need to send the activation email to.
  10. In the slider, click Send Activation Email. If this user is a new employee, be sure their email account is up and running before you send the activation email, or it will bounce. If this employee leaves the venue before they activate their account, be sure to click Deactivate.
    If you are using SSO, you can still send your users the activation email. It will include a link to the VenueOps login page so they can get started.
  11. The Last Sent date and time are updated and a confirmation message appears.
  12. Your new user will receive an email shortly. They should click Finish Account Setup to be directed to the login page where they will be asked to set their password.
    Users on SSO-enforced accounts will not need to set a password, instead they'll be logged in using their identity provider's credentials.

In your users list, users who have not activated their accounts yet are marked as Pending, and users whose accounts have been inactivated (and their access to VenueOps removed) are crossed out.

In your users list, users who have not activated their accounts yet are marked as Pending, and users whose accounts have been inactivated (and their access to VenueOps removed) are crossed out.